Legal Information

Privacy Policy

Flex Systems respects your privacy and is committed to protecting your personal information. This policy explains what information we collect, how we use it, and how we keep it secure.

Who We Are

Flex Systems is a brand of Walker Electrical Solutions Ltd, based in New Zealand. We design, manufacture and supply trailer electrical products for customers throughout New Zealand.

Information We Collect

Depending on how you interact with our website, we may collect:

  • Your name
  • Email address
  • Phone number (if provided)
  • Shipping and billing information
  • Order details
  • Information you provide when contacting us

How We Use Your Information

Your information is used only for legitimate business purposes, including:

  • Processing and fulfilling orders
  • Responding to enquiries
  • Providing customer support and warranty assistance
  • Improving our products and website
  • Meeting our legal and tax obligations

We do not sell or rent your personal information to third parties.

Website Analytics and Cookies

Our website may use cookies and website analytics to help us understand how visitors use the site and to improve your browsing experience.

These technologies collect general usage information and do not identify you personally.

Third-Party Services

We may use trusted third-party providers to operate our business, including website hosting, email services, payment providers and analytics platforms.

These providers only receive the information necessary to perform the services they provide on our behalf.

Keeping Your Information Secure

We take reasonable steps to protect personal information against unauthorised access, loss, misuse or disclosure.

While no internet transmission can be guaranteed to be completely secure, we use reputable service providers and appropriate security measures to safeguard your information.

Your Rights

Under the New Zealand Privacy Act 2020, you may request access to the personal information we hold about you and request corrections if it is inaccurate.

To make a request, please contact us using the details on our Contact page.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes to our business or legal obligations. Any updates will be published on this page.

Contact

If you have any questions about this Privacy Policy or how your personal information is handled, please contact us through our Contact page.

Last updated: 31 July 2026